BA Kristina Gubaidullina https://kristinagubaidullina.ee Thu, 17 Sep 2026 14:03:44 +0000 en-GB hourly 1 Process Modelling using BPMN https://kristinagubaidullina.ee/post-3/ Wed, 16 Sep 2026 10:17:39 +0000 https://kristinagubaidullina.ee/?st-import=13d4e405b62a36031ad9754f53f23b06 Read more at BA Kristina Gubaidullina

]]> Extra time process redesign

Context: Global WFM function responsible for courier forecasting and scheduling.

Process Model Type used: Swimlanes. Notation: BPMN. Software: Camunda.

Investigation techniques used: 1:1 Interviews, Workshop, Survey, Document Analysis.

image

Analysis: Conducted POPIT and SWOT analysis, root-cause analysis, set current and future states of the process, mapped gaps in process, people, and technology.

Outcomes:

Clear Ownership: Scheduling Team owns the extra time process end-to-end.

Standardized Roles & Responsibilities: Scheduling specialist handles extra time creation, and re-forecasting volumes.

Process Standardization: All extra time planning and forecasting steps follow a globally documented process depicted above.

Proactive Re-Forecasting: Daily review of incoming volume triggers re-forecasting set at a new target of -+10%. 

Communication & Alignment: Weekly structured meetings with Local Operations; ad-hoc meetings for urgent changes.

Read more at BA Kristina Gubaidullina

]]>